Troubleshooting Guide: Browser not being remembered for TFA purposes (Chrome)

I'm afraid you might encounter challenges with your Google Chrome browser failing to remember when you have clicked the 'Remember this browser' checkbox, which can be frustrating. The 'Remember this browser' option is designed to exempt the device and browser combination from requesting a TFA code for 30 days. It's important to note that this exemption doesn't necessarily transfer across devices, such as a Google Chrome login on different devices. Below is an in-depth troubleshooting guide tailored for Google Chrome browser users experiencing this issue, providing detailed step-by-step solutions.

Adding Sites to the Allow List:

To address issues concerning the 'Remember this browser' option within the Google Chrome browser, follow these detailed steps:

Open Google Chrome and Access Settings:

• Launch the Google Chrome browser on your device.
• Locate the settings menu, typically represented by three vertical dots in the top-right corner. Click on it to open the menu.
• Navigate to "Settings" from the menu.

Manage Privacy and Security Permissions:

• Click on "Privacy and security" from the left sidebar.
• Under "Privacy and security", select "Site Settings".

Manage Site settings:

• Scroll down and click on "Additional content settings".
• Scroll down and click on "On-device site data".

Add Glide to the Allow List:

• Click on "Add" next to the "Allowed to save data on your device" section.
• Input the URL of Glide (www.whatsglide.com) and click "Add" to grant permission to save site data.

Alternative Troubleshooting Steps:

If the issue persists after adjusting site permissions, try these additional detailed steps:

Check Browsing Data Settings:

• In Chrome settings, navigate to "Privacy and security".
• Select "Site Settings" and then click on "Additional content settings".
• Scroll down and click on "On-device site data".
• Under "Default behaviour", ensure "Allow sites to save data on your device" is checked.
• Ensure that www.whatsglide.com is NOT under "Always delete site data from your device when you close Chrome" and/or "Not allowed to save data on your device".

Disable Extensions:

• Return to the main settings menu and select "Extensions" from the sidebar.
• Turn off or remove extensions one by one to identify if any are causing conflicts with TFA settings retention.

Clear cookies in Chrome:

• Clear cookies for the Glide site only.
• To do this follow these steps.

Testing and Future Considerations:

After following these troubleshooting steps, test whether the browser now successfully remembers. If the problem persists, contact Glide support. Please note that Glide will only remember one browser at a time.

Remember, these detailed instructions are specifically tailored for Google Chrome browser users facing issues related to Two-Factor Authentication settings. For users of the Edge browser, click here for a guide.

By carefully following these troubleshooting steps, you should be able to address the issue of your Google Chrome browser not remembering the 'Remember this browser' setting, ensuring a smoother and more secure authentication experience.