Troubleshooting Guide: Browser not being remembered for TFA purposes (Chrome)

The 'Remember this browser' option is designed to exempt the device and browser combination from requesting a TFA code for 30 days. It's important to note that this exemption doesn't transfer across devices, such as a Google Chrome login on different devices. Below is an in-depth troubleshooting guide tailored for Google Chrome browser users experiencing this issue, providing detailed step-by-step solutions.

Adding Sites to the Allow List:

To address issues concerning the 'Remember this browser' option within the Google Chrome browser, follow these detailed steps:

Open Google Chrome and Access Settings:

• Launch the Google Chrome browser on your device.
• Locate the settings menu, typically represented by three vertical dots in the top-right corner. Click on it to open the menu.
• Navigate to "Settings" from the menu.

Manage Privacy and Security Permissions:

• Click on "Privacy and security" from the left sidebar.
• Under "Privacy and security", select "Site Settings".

Manage Site settings:

• Scroll down and click on "Additional content settings".
• Scroll down and click on "On-device site data".

Add Glide to the Allow List:

• Click on "Add" next to the "Allowed to save data on your device" section.
• Input the URL of Glide (www.whatsglide.com and/or gapp.glideworkpm.com) and click "Add" to grant permission to save site data.

Alternative Troubleshooting Steps:

If the issue persists after adjusting site permissions, try these additional detailed steps:

Check Browsing Data Settings:

• In Chrome settings, navigate to "Privacy and security".
• Select "Site Settings" and then click on "Additional content settings".
• Scroll down and click on "On-device site data".
• Under "Default behaviour", ensure "Allow sites to save data on your device" is checked.
• Ensure that www.whatsglide.com and gapp.glideworkpm.com are NOT under "Always delete site data from your device when you close Chrome" and/or "Not allowed to save data on your device".

Disable Extensions:

• Return to the main settings menu and select "Extensions" from the sidebar.
• Turn off or remove extensions one by one to identify if any are causing conflicts with TFA settings retention.

Clear cookies in Chrome:

• Clear cookies for the Glide site only.
• To do this follow these steps.

Testing and Future Considerations:

After following these troubleshooting steps, test whether the browser now successfully remembers. If the problem persists, contact Glide support. Please note that Glide will only remember one browser at a time.

Remember, these detailed instructions are specifically tailored for Google Chrome browser users facing issues related to Two-Factor Authentication settings. For users of the Edge browser, click here for a guide.

By carefully following these troubleshooting steps, you should be able to address the issue of your Google Chrome browser not remembering the 'Remember this browser' setting, ensuring a smoother and more secure authentication experience.