Troubleshooting Guide: Browser not being remembered for TFA purposes (Edge)

The 'Remember this browser' option is intended to exempt the device and browser combination from requesting a TFA code for 30 days. It's important to note that this exemption doesn't transfer across devices, such as an Edge login on different devices. Below is an in-depth troubleshooting guide specifically tailored for Edge browser users experiencing this issue, providing detailed step-by-step solutions.

Adding Glide to the Allow List:

To address issues concerning the 'Remember this browser' option within the Edge browser, follow these detailed steps:

Open Edge Browser and Access Settings:

• Launch the Edge browser on your device.
• Locate the settings menu, typically located in the top-right corner (depicted as three horizontal dots). Click on it to open the menu.

Navigate to Cookie and Site Permissions:

• Scroll down and click on "Privacy, search, and services" from the left sidebar.
• Under "Privacy", choose "Cookies and site permissions".

Manage Cookie and Site Data:

• Select "Manage and delete cookies and site data" to access the cookie settings.
• Verify if the "Allow sites to save and read cookie data" option is enabled. Activate it if it's not already enabled.

Add Glide to the Allow List:

• Click on "Add" under the "Allow" section.
• Input the URL of Glide (www.whatsglide.com and/or gapp.glideworkpm.com) and click "Add" or "Allow" to grant permission to save cookies and site data.

Alternative Troubleshooting Steps:

If the issue persists after adjusting site permissions, try these additional detailed steps:

Check the "Delete cookies every time you close the browser" is set to NO:

• Access the settings menu and select "Privacy, search, and services".
• Under "Clear browsing data", click on "Choose what to clear every time you close the browser".
• Untick the boxes for "Cookies and other site data", and ensure they are toggled off.

Disable Extensions:

• Return to the main settings menu and select "Extensions" from the sidebar.
• Toggle off or remove extensions one by one to identify if any are causing conflicts with TFA settings retention.

Clear cookies in Edge:

• Clear cookies for the Glide site only
• To do this follow these steps.

Testing and Future Considerations:

After following these troubleshooting steps, test whether the browser now successfully remembers. If the problem persists, contact Glide support. Please note that Glide will only remember one browser at a time.

Remember, these detailed instructions are specifically tailored for the Edge browser and issues related to Two-Factor Authentication settings. For users of Google Chrome click here for a guide.

By carefully following these troubleshooting steps, you should be able to address the issue of your browser not 'Remember this browser' setting, enabling a smoother and more secure authentication experience.