Troubleshooting Guide: Browser not being remembered for TFA purposes (Edge)

Encountering challenges with your browser failing to remember when you have clicked the 'Remember this browser' checkbox can be frustrating. The 'Remember this browser' option is intended to exempt the device and browser combination from requesting a TFA code for 30 days. It's important to note that this exemption doesn't necessarily transfer across devices, such as an Edge login on different devices. Below is an in-depth troubleshooting guide specifically tailored for Edge browser users experiencing this issue, providing detailed step-by-step solutions.

Adding Glide to the Allow List:

To address issues concerning the 'Remember this browser' option within the Edge browser, follow these detailed steps:

Open Edge Browser and Access Settings:

• Launch the Edge browser on your device.
• Locate the settings menu, typically located in the top-right corner (depicted as three horizontal dots). Click on it to open the menu.

Navigate to Cookie and Site Permissions:

• Scroll down and click on "Privacy, search, and services" from the left sidebar.
• Under "Privacy", choose "Cookies and site permissions".

Manage Cookie and Site Data:

• Select "Manage and delete cookies and site data" to access the cookie settings.
• Verify if the "Allow sites to save and read cookie data" option is enabled. Activate it if it's not already enabled.

Add Glide to the Allow List:

• Click on "Add" under the "Allow" section.
• Input the URL of Glide (www.whatsglide.com) and click "Add" or "Allow" to grant permission to save cookies and site data.

Alternative Troubleshooting Steps:

If the issue persists after adjusting site permissions, try these additional detailed steps:

Check the "Delete cookies every time you close the browser" is set to NO:

• Access the settings menu and select "Privacy, search, and services".
• Under "Clear browsing data", click on "Choose what to clear every time you close the browser".
• Untick the boxes for "Cookies and other site data", and ensure they are toggled off.

Disable Extensions:

• Return to the main settings menu and select "Extensions" from the sidebar.
• Toggle off or remove extensions one by one to identify if any are causing conflicts with TFA settings retention.

Clear cookies in Edge:

• Clear cookies for the Glide site only
• To do this follow these steps.

Testing and Future Considerations:

After following these troubleshooting steps, test whether the browser now successfully remembers. If the problem persists, contact Glide support. Please note that Glide will only remember one browser at a time.

Remember, these detailed instructions are specifically tailored for the Edge browser and issues related to Two-Factor Authentication settings. For users of Google Chrome click here for a guide.

By carefully following these troubleshooting steps, you should be able to address the issue of your browser not 'Remember this browser' setting, enabling a smoother and more secure authentication experience.